Article I. Introduction
Thank you for visiting Hornsby House Inn (“The Inn,” “we,” or “us”). We are dedicated to protecting your privacy and safeguarding your personally identifiable information. This Privacy Policy explains our online information practices and the choices you can make about the way your information is used on this Website (https://hornsbyhouseinn.com) and through other interactions with us. The Inn does not sell any personal information collected on our site.
Article II. The Information Collected
The Inn does not collect personally identifiable information about you – such as your name, address, telephone number, fax number, e-mail address, etc. – unless you choose to provide that information; for example, by completing a contact form, signing up for our newsletter, or booking a reservation. Most of our bookings are done on a reputable third-party platform, which has its own privacy policies. We may also collect information from third parties, such as booking platforms or public sources. Examples of personally identifiable information we may collect include:
- Name, address, telephone number, email address (e.g., contact forms or reservations).
- Payment details (processed via third-party platforms).
- Guest preferences or special requests.
The Inn does automatically collect certain non-personally identifiable information when you visit this site – such as the type of browser you are using, the type of operating system you are using, device information, browsing history via Google Analytics, and the domain name of your Internet service provider. The Inn also uses Google Analytics to track visitor and session data and site usage.
Article III. How We Normally Use Information About You
The Inn may use non-personally identifiable information to analyze site usage, which allows administrators to improve the design and content of the site. In the ordinary course of business, The Inn uses personally identifiable information you provide to respond to your inquiry or process a form you have completed on various sections of the Website.
From time to time, we may also contact you about other matters related to The Inn; however, we will not share, rent, or sell your personally identifiable information outside The Inn, except as provided in this policy. We will treat your email address as if it were our own. By submitting your email to us, you are agreeing to receive response and on rare occasions, marketing emails from us. We won’t share your email information with anyone outside The Inn. It is possible, though unlikely, that we might be forced to disclose personally identifiable information in response to valid legal requests such as subpoenas, court orders, or government inquiries, or when The Inn believes in good faith that the law requires it. Also, the Inn cannot guarantee the privacy of personal information you transmit over the web or that may be collectable in transit by others.
We process personal data based on: (1) your consent (e.g., for marketing emails); (2) performance of a contract (e.g., fulfilling reservations); (3) legitimate interests (e.g., site improvement); or (4) legal obligations. We do not use automated decision-making or profiling that significantly affects you.
| Type of Data | Purposes |
| Non-Personal (e.g., browser type, IP address) | Administering, protecting, operating and maintaining the Website and our systems; improving the navigation and content of the Website, system administration and security; compiling aggregated statistics about the site usage and to better understand the preferences of site visitors; carrying out research and development to improve services; carrying out other legitimate business purposes. |
| Personal (e.g., name, email) | Responding to your specific inquiry or request and providing you with information that you have requested; processing and completing business transactions and sending related information; sending administrative or service-related communications (such as confirmations); helping personalize your experience on our Website (for example, remembering your consent preferences); helping deliver services to site visitors and providing customer service and support. |
Article IV. Sharing Information with Third Parties
The Inn may from time to time engage third parties to preserve, analyze or otherwise store or manipulate data received by The Inn from its customers and to maintain records that allow us to efficiently communicate with you and provide or recommend appropriate services, execute documents, provide invoices, and collect payments. Third parties may include analytics providers (e.g., Google), payment processors, or IT service providers. In all such cases, third party service providers will be required to treat all such data with the same degree of care as The Inn and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy (e.g., for legal requirements as described in Article III).We do not sell or share personal information for cross-context behavioral advertising. We use data processing agreements to ensure third parties comply with applicable laws, including GDPR safeguards if data is transferred internationally.
Article V. Analytics
The Inn may use cookies (See “Cookies and Tracking” below) to facilitate the use of analytics designed for measuring website performance and/or to give you better service with respect to our Website visitors. The Inn may use personally identifiable information together with Analytics to track and analyze the web pages visitors visit or emails that are opened so that it can better understand and improve its services. Google Analytics may collect data like IP addresses, which we anonymize where possible. See Google’s privacy policy for more: https://policies.google.com/privacy.
Article VI. Collection of Information by Third-Party Sites and Sponsors
This site contains links to other sites, including, for example, sites for reservations, social media, activities, and local businesses, restaurants, and museums whose information practices may be different than The Inn’s. Please be aware that The Inn is not responsible for the privacy practices or contents of other websites that may be accessible through this site. While we link only to websites of reputable organizations, we encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.
Article VII. Social Media
Visitors that have communicated with us through the “Contact” form or other means may receive additional announcements about site news, events, private messages, blog posts, and website updates. The Inn may invite you to “Like” or “Follow” or take a similar action with our social media content. If you chose to do so, your name or other information contained in your social media profile may be visible to other users of the social media platform. Further, other users may be able to see that you have interacted with our social media content or view other information about you that was posted in your social media materials. Out of respect for the privacy of our registered users, The Inn presents the option not to receive these types of communications, however, we may not be able to remove your personal information from a social media interaction that has already occurred.
From time-to-time The Inn may post information about programs and events that are sponsored by or co-sponsored by organizations. Should you choose to register electronically for any of these events, The Inn will have no control over the third-party sponsors’ use of this information. We may use social media plugins (e.g., Facebook Like buttons), which transmit data to those platforms. Review their privacy policies.
Article VIII. Security
The Inn takes precautions to protect your information. We use commercially reasonable efforts to maintain a secure data environment; however, we cannot guarantee the security of your personal information.
Measures include encryption for transmissions, access controls, and regular security reviews. The Inn generally does not directly collect credit or debit card information. Please do NOT include this information in the Contact form. The Inn works with third party vendors that specialize in facilitating online payments. Any payment information should be communicated directly to these parties, to whom you will be directed by: (i) appropriate links on this Website, (ii) instructions in electronic mail, or (iii) links featured on these parties’ websites.
If we take down credit or debit card information over the phone to help you with a registration, we will destroy the information as soon as we input it into our third-party reservation site. In the event of a data breach, we will notify affected individuals as required by law (e.g., within 72 hours under GDPR).
Article IX. Cookies & Log Files
A cookie is a piece of data stored on the user’s computer tied to information about the user. The Inn may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by The Inn to track user preferences while the User is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by The Inn to store your preferences. Cookies used on the Website do not contain personally identifiable information. You have the ability to accept or decline cookies on our site or by modifying the settings in your browser. However, you may not be able to use all the interactive features of this site if cookies are disabled. For further information about disabling or blocking cookies, please consult the “Help” menu of your web browser. By using our site, you consent to essential cookies. For non-essential (e.g., analytics), we obtain consent via a banner.
The Inn may use cookies in the following ways:
- Where they are essential to make this Website work.
- To store your consent preferences, and to determine if your browser can display emojis properly.
- To identify bots to protect the Website against malicious spam attacks.
- To compile anonymous, aggregated statistics that allow us to understand how users use this site and to help improve the structure of this site.
We honor Do Not Track (DNT) signals from browsers by not tracking users who enable them. Like most standard websites, The Inn uses log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in these log files, including but not limited to IP addresses, is linked to personally identifiable information.
Article X. Your Rights
You have the right to:
- Request that we provide you with information regarding what personal information about you we have collected, used, disclosed or sold.
- Request access to your data and correct any inaccuracies, this includes the right to obtain copies of your data.
- Request that we delete, and request any of our service providers to delete your personal data.
- Request that we stop selling certain or all of your personal information and request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. These rights are not applicable, as we do not sell your personal information, or provide it to others for marketing purposes, however applicable law requires that we inform you of this right.
- Opt out of any data processing.
To exercise these rights, contact us at tom@hornsbyhouseinn.com or 757-369-0200. We will respond within 45 days (extendable under CCPA). We may require identity verification for requests. If you are in the EU/UK, you also have the right to data portability, the right to object to processing, and the right to lodge a complaint with a supervisory authority (e.g., your local data protection office). We will not discriminate against any consumer who exercises any of the rights described above.
Article XI. Do Not Sell or Share My Personal Information
As noted, we do not sell data. California residents can opt out of any future sharing via our contact info. We treat Global Privacy Control (GPC) signals as opt-outs.
Article XII. Children’s Privacy
Our services are not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we learn we have, we will delete it. Parents/guardians: Contact us if you believe we have your child’s data.
Article XIII. Data Retention
We retain personal data only as long as necessary for the purposes outlined (e.g., reservation data for 7 years for tax purposes). After that, we delete or anonymize it, unless required by law.
Article XIV. International Data Transfers
If you are in the EU/UK, note that your data may be transferred to the US, where privacy laws differ. We use safeguards like Standard Contractual Clauses to protect it under GDPR.
Article XV. Revisions and How to Reach us Regarding this Privacy Policy
The Inn reserves the right at any time and without notice to revise this policy or any part of it simply by posting such changes on the site. Please review the policy periodically for changes. We will notify you of material changes via email or a site notice. To make a request or ask a question regarding any of this Privacy Policy, please contact us by phone at 757-369-0200 or by email at tom@hornsbyhouseinn.com. This privacy policy was last updated on November 25, 2025.